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Rene B

1 reviews | Active since Dec 2017

01 Dec 2017, 13:11

Outrage over data costs

99c/MB of data????? Can we really be ********** so much by a trusted service provider? I am shocked at what I have been charged. I took this matter up at our local MTN shop and even the staff expressed their concern and disgust at the charges. We can't be ********** like this.....

0
Replies (3)
MTN South Africa
MTN South Africa's reply05 Dec 2017, 13:33
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Please note MTN has reduced the out of bundle rate to 60c per megabyte. We are continually looking at ways to provide relevant and affordable price plans to our customers.

Regards

Kagiso Monyatsi

Complaints Management Team

RB
Rene B's update05 Dec 2017, 15:51
Reviewer Update
Good day Kagiso, Thank you for responding. I am however confused as I am receiving conflicting information from MTN. You indicate that data charges have been reduced to 60c/MB (which I still think is too expensive). The feedback I received from your Call Centre is that it is 99c/MB - their response lead to my HelloPeter complaint. What is the correct price and can you advise at what rate my data was billed? Regards. Rene Botha
RB
Rene B's update08 Dec 2017, 11:52
Reviewer Update
Good day Kagiso, I refer to my feedback dated 05/12/2017. Attached are the feedback emails that I have received from your Call Centre ( I have deleted my cellphone number for privacy): ---------------------------------------------------- From: 809 ********** Sent: 06 December 2017 4:52 PM To: Botha, Rene Subject: RE: R Botha - Dispute of account [# ********** 1] Good day , We apologize for the delayed response. Thank you for emailing Corp and SME. Kindly be advised the out of bundle charges on your line: *** is R0.99 cents per MB . We look forward to being of service to you in the future. Kind Regards, Ntsikelelo Mbanga Consumer Corp and SME MTN SA ------------------------------------------------------------------- Can you please advise why the conflicting feedback? Please can my account be amended to 60c/MB and adjusted accordingly and in time before the next debit run? I have also recently been advised to upgrade my phone which I have done. Here I get a free 30gig data bundle. If your data costs are so outrageous, how is it possible to offer 30 GIG FREE OF CHARGE? Please can I get a response on my complaint? Regards. Rene