1 reviews | Active since Jul 2015
Outgoing calls continuously dropped since upgrade.
Ever since I upgraded to an Samsung S6 and the getting a new sim card I cannot seem to make any calls. Although everything else works fine, receiving calls, sms's, and data.<br> <br> I have tried everything on my end. I have confirmed that it still does the same on a phone that works with another person's sim card in.<br> <br> I have gone to an MTN store that couldn't help me, basically they just contacted someone from MTN who made one suggestion that didn't solve it and never got back to me.<br> <br> They tell me they cannot reset the sim or account because the people responsible for that are on strike, so lastly all I can try is replacing the sim card. Which apparently I have to pay for to replace for a service that hasn't been fully provided to me from the start?<br> <br> Is there anyone that can help me resolve this on MTN side? otherwise it might be best to have Cell C buy the contract out. <br> <br> I don't want to be difficult but I really need a working phone.
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***