1 reviews | Active since Oct 2016
Out right theft, disgusting service
<p>I have made several attempts to close my account with MTN, they have simply ignored it and has consequently kept debiting my account – which I consider out right theft. I will be reporting MTN to the ombudsman on this matter. I have requested a refund on the money they ‘stole’ from me. Additionally, MTN’s service is absolutely shocking, they take days to respond, and are extraordinarily *********** at resolving the smallest matter even when they eventually do decide to attend to an issue. I have yet again sent a email to customer service this morning. PLEASE MTN RESPOND TO IT WITH URGENCY and let me know how you intend to correct this.</p>
Good day Scott Turner,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with a valid MTN account, cell phone or ID number so that we may be able to access your account and assist you accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Good day Scott Turner,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with a valid MTN account, cell phone or ID number so that we may be able to access your account and assist you accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Good Day
My account number is C ********** . I have sent an email to your customer service regarding this matter - I need the following information as a matter of urgency.
1. CLOSE MY ACCOUNT
2. I want a full up to date statement sent.
3. I would like the voice recording of this account to your call centre.
4. The information of the industry ombudsaman and the person at MTN i need to direct this information to.
I have ask for this to be closed, and i expect the refund of the consequent debit orders which ran.
I would like all the above information sent to me in email so we get all this in writing. I have struggled with MTN for months regardign this matter, I expect a full resoultion but COB Friday the 14 October 2016.
My email is **********
Regards,
Scott Turner
Good Day
My account number is C ********** . I have sent an email to your customer service regarding this matter - I need the following information as a matter of urgency.
1. CLOSE MY ACCOUNT
2. I want a full up to date statement sent.
3. I would like the voice recording of this account to your call centre.
4. The information of the industry ombudsaman and the person at MTN i need to direct this information to.
I have ask for this to be closed, and i expect the refund of the consequent debit orders which ran.
I would like all the above information sent to me in email so we get all this in writing. I have struggled with MTN for months regardign this matter, I expect a full resoultion but COB Friday the 14 October 2016.
My email is **********
Regards,
Scott Turner
Hi asked for feedback on this matter via hallo peter, and your customer service. Why is no one getting back to me???
Hi asked for feedback on this matter via hallo peter, and your customer service. Why is no one getting back to me???
I have still not had any response from MTN, not from any of the chanels on which I've made contact - call centre, customer care, hallo peter. I cant believe the abo****e incompetence of MTN, and the ********* business practises. I will contact my bank to decline the debit order.
I have still not had any response from MTN, not from any of the chanels on which I've made contact - call centre, customer care, hallo peter. I cant believe the abo****e incompetence of MTN, and the ********* business practises. I will contact my bank to decline the debit order.