Out of the box failure iPhone 7 128GB from MTN

<p>I took out an MTN iPhone 7 128GB RoseGold contract last year first week of december from MTN Direct. 3 days after receiving the phone which was on the 7th of december the software crashed during upgrade.On the 8th of December i called Apple and was told to contact the service provider. I called MTN and I was adviced by the consultant who assisted me with the contract to take the device to a nearby MTN store. I took the phone to MTN Repair Centre in midrand on the same day and was told by the consultant that the issue should be resolved within 10 business days. To this day i have yet received the phone. The last time i spoke to the consultant she told me the reason its been delayed is because the warehouse opens on the 3rd January. Only after i had to consistently follow up asking whats happening. After the 3rd of January, i called in again and was told the consultant is no longer working there and that the matter will be escalated to the supervisor and the supervisor will call me. I have not received any call. everytime i call asking for a supervisor i get the same excuse that shes on the phone, she will call me back, The phone was only collected from the MTN repair on the 5th January and after that i got a track number but there hasnt been any movement on the phone. Everytime i call in i get told that they waiting for handover, and recently they tell me the color I had chosen before is out of stock now i had to change the color which i did but still i do not have the phone. Its really unfair considering the fact that my first debit order was even more because of the packages and now i am almost approaching month end and still havent got the phone. Online search says OBF devices should take up to 21 days but it has already been more than that.</p>