LP
Liezl P
1 reviews | Active since Jun 2014
23 Jul 2019, 13:31
“Out of stock” to cover up a printing error
MTN advertised a contract offer for a Nokia 8 scirocco at R199 pm x24. MTN claims that there is no stock available. After researching all other mobile devices suppliers I have come to the conclusion that MTN made an error with that offer and is using the “out of stock “ as a excuse. Now in July they advertising the Nokia 7 (lower entry) on a R299 contract. Neither Vodacom or Cell C can come close to the advertised offer of MTN’s R199. I want my Nokia 8 scirocco on a R199 pm x24 deal!
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MTN South Africa's replyOfficial
24 Jul 2019, 12:31Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the Nokia 8 Scirocco is out of stock and we will no longer have it in stock at MTN.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply24 Jul 2019, 12:31
Official
Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the Nokia 8 Scirocco is out of stock and we will no longer have it in stock at MTN.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team