fS
francois S

1 reviews | Active since Jul 2011

20 May 2016, 10:40

OUT OF STOCK

<p>Mtn again you advertise devices and deal on your montly catalogue and cannot supply!!! Shocking I have been from pillar to post trying to find out where the device is but I only get "warehouse is out of stock" </p> <p> </p> <p>Now MTN I put it to you, how can Samsung SA have stock of the samsung gear S2 ( the device in question) all over the country but you cannot procure them for your contract deals as advertised, its been over 2 weeks and still cant even get a timeline, still getting answers like maybe 1 or 2 more weeks </p> <p> </p> <p>Surely this is borderlining on false advertising !!??</p> <p> </p> <p>MTN warehouse and procurement department, you are letting down your retail shops !!!!! </p> <p> </p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply20 May 2016, 21:21
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ:***

fS
francois S's update20 May 2016, 22:28
Reviewer Update

Thanks, i would appreciate feedback