RM
Refilwe M
1 reviews | Active since Aug 2013
16 Feb 2016, 08:26
Out of service for the whole day
MTN LTE well I'm assuming, 3G or any other network coverage has been poor for the whole day yesterday (15th February 2016). It is so frustrating, and I don't know if you guys are aware of that. How long does it take, to rectify that issue? You cannot let your customers to be out of services for the whole entire day. This is so unacceptable
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MTN South Africa's replyOfficial
17 Feb 2016, 15:33Hello rtmekgoe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general network problem affecting VOICE DATA and SMS. Please note the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general network problem affecting VOICE DATA and SMS. Please note the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply17 Feb 2016, 15:33
Official
Hello rtmekgoe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general network problem affecting VOICE DATA and SMS. Please note the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general network problem affecting VOICE DATA and SMS. Please note the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***