CP
Charles P
1 reviews | Active since Feb 2015
27 Aug 2015, 16:53
Out of SA, but data usage still rolls on......
My wife and I were in Zambia last week and imagine my surprise on our return, when I looked at the data usage shown on my contract.<br> OK, MTN state that this is not the accurate amount of data, but still, how can ANY usage be recorded when I am not even able to connect to their system?<br> Last year when we returned from 6 weeks in Australia, I reported the same problem. I have never received a believable reply.<br> Even now, MTN want me to phone some one to get the response. No way, I use E mail so that I have a record of such interactions.<br> I would be grateful if MTN could shed some light on the matter.
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Replies (1)MTN South Africa's replyOfficial
28 Aug 2015, 11:46Hello charles101143,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records we can't pick any roaming usage on your account. Please provide us with the invoice in question or the number in question.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records we can't pick any roaming usage on your account. Please provide us with the invoice in question or the number in question.
Best regards
Mantoa
REQ:***
MTN South Africa's reply28 Aug 2015, 11:46
Official
Hello charles101143,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records we can't pick any roaming usage on your account. Please provide us with the invoice in question or the number in question.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records we can't pick any roaming usage on your account. Please provide us with the invoice in question or the number in question.
Best regards
Mantoa
REQ:***
