AW
Adrian W
1 reviews | Active since May 2012
08 May 2015, 16:39
Out of SA and cancellation emails ignored
I have been trying to cancel my PrePaid contract since 26th April 2015. I had previously advised that I was unable to call their 808 or 809 number as I was not in SA, and I was given an email address to use, which I have re-sent twice, both requesting cancellation and months of itemised bills that I have not been receiving. Nobody acknowledges my emails and I have just been \topped up"again. I purposely advised MTN that I was stopping my debit order"
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 11:23Hello Adrian Walden,
Thank you for bringing this matter to our attention.
We apologize for the inconveniences caused.
Kindly note that we have tried calling you today, without any luck.
Please respond to the mail, providing us with full details of your request so that we can investigate and resolve this matter.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for the inconveniences caused.
Kindly note that we have tried calling you today, without any luck.
Please respond to the mail, providing us with full details of your request so that we can investigate and resolve this matter.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
MTN South Africa's reply18 May 2015, 11:23
Official
Hello Adrian Walden,
Thank you for bringing this matter to our attention.
We apologize for the inconveniences caused.
Kindly note that we have tried calling you today, without any luck.
Please respond to the mail, providing us with full details of your request so that we can investigate and resolve this matter.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologize for the inconveniences caused.
Kindly note that we have tried calling you today, without any luck.
Please respond to the mail, providing us with full details of your request so that we can investigate and resolve this matter.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Veronica
REQ:***