nT
ntombifuthi T
1 reviews | Active since Feb 2014
18 Dec 2015, 10:44
out of reach
I have been trying to get hold of MTN Insurance, my phone has gone in for repairs but I have not received the invoice with regards to excess payment. I know my phone will not get fixed until i pay for the excess. I always get cut off when dialing the insurance number. please help, this is my work phone i need it
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Dec 2015, 09:37Hello Ntombi_tshabs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance claim has been approved SMPHP***, CLAIM REF NO: 458138. The access for the insurance claim is R 150.00 payable by the client at the bank.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance claim has been approved SMPHP***, CLAIM REF NO: 458138. The access for the insurance claim is R 150.00 payable by the client at the bank.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Dec 2015, 09:37
Official
Hello Ntombi_tshabs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance claim has been approved SMPHP***, CLAIM REF NO: 458138. The access for the insurance claim is R 150.00 payable by the client at the bank.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance claim has been approved SMPHP***, CLAIM REF NO: 458138. The access for the insurance claim is R 150.00 payable by the client at the bank.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***