1 reviews | Active since Jul 2012
OUT OF COMUNICATION
I bought and RICA's a new mtn sim 3 days ago and followed the number porting instructions for my current cell c prepaid sim . i got an sms saying my port has been authorised and must wait for confirmation sms. Last night my old sim was deactivated but i never recieved the sms. this morning i still had no sms and my phone showed 'no service' so i swapped sim cards but the mtn sim also showed no service. I had to borrow another phone to call customer care and the 1st person said my port was reversed and i must call 083123PORT. This number was invalid!!! called back and this time was told that it would be sorted out within a few hours. I havent had any updates and am totally out of touch as i run most of my business and take orders by SMS and calls. This has cost me 2 days of work and i still cannot get hold of clients.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have asked the Technicians to complete the port on their side , I will email you as soon as they respond to me, here is your reference number for a follow up REQ:***. The port help desk contact number is *** free on MTN phone they open untill 13:00pm on Saturdays.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have asked the Technicians to complete the port on their side , I will email you as soon as they respond to me, here is your reference number for a follow up REQ:***. The port help desk contact number is *** free on MTN phone they open untill 13:00pm on Saturdays.
Warm Regards
Nompumelelo
REQ:***