LP
Lohann P
1 reviews | Active since Mar 2015
22 Feb 2016, 12:12
Out Of Bundle Pirates
So Im on MTN pay as you. I use a lot of data as I use my phone as a hotspot.<br> <br> Regularly check my balances.<br> <br> So now for the bout 50th time I see Funds available. (Not the MTN Wow bonus included). My internet suddenlys stops. With a balance of R75 bucks and 110MB of data.<br> <br> Restart my phone, all is gone except the Lame MTN wow Bonus that I qualify for!!! Wow!!! Your service is not up to standard. We are losing so much money because of your delayed network. If one can see an accurate balance, one could purchase a Data Bundle in time. This is unacceptable.
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MTN South Africa's replyOfficial
23 Feb 2016, 11:07Hello Lohannp,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were connected to multiple internet sessions. When connected to multiple sessions, the system reserves the balances until the end of session and then debit your account accordingly. We advise that you log out after using the internet site.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were connected to multiple internet sessions. When connected to multiple sessions, the system reserves the balances until the end of session and then debit your account accordingly. We advise that you log out after using the internet site.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Feb 2016, 11:07
Official
Hello Lohannp,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were connected to multiple internet sessions. When connected to multiple sessions, the system reserves the balances until the end of session and then debit your account accordingly. We advise that you log out after using the internet site.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were connected to multiple internet sessions. When connected to multiple sessions, the system reserves the balances until the end of session and then debit your account accordingly. We advise that you log out after using the internet site.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***