1 reviews | Active since Dec 2013
Out of bundle notifications
I have complained about this before, and yet I am being told to either give my personal details, INCLUDING my PIN (What BS is that - My PIN is supposed to be only for ME to know)<br> Furthermore I am to phone the '808' number to have this sorted - Why should I phone them if it is something THEY did - More BS<br> I requested a service they initialised, WITHOUT CONSENT, to be removed, but know I need to give them all me personal details - THEY loaded this **** so THEY can take it of WITHOUT the need for me to give them ANY personal details<br> That is what is wrong with service delivery in SA - You get what you do not need/want, but they give you what they want you to pay for, and then you need to plead for them to remove this 'service' that you never wanted<br> I want this service removed WITHOUT even having to communicate any further details other than my mobile number and name, PERIOD!!!
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Out of bundle notifications are not meant to irritate our clients however to make them aware when they are depleting from the out of bundle rate and accumulating a bill.
The cellphone number added on this post is under a business account and if you are sure that you would like these notifications removed then please email a request on a company letter head with the signature of the company's authorised person and the copy of their ID book. An email can be send to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Out of bundle notifications are not meant to irritate our clients however to make them aware when they are depleting from the out of bundle rate and accumulating a bill.
The cellphone number added on this post is under a business account and if you are sure that you would like these notifications removed then please email a request on a company letter head with the signature of the company's authorised person and the copy of their ID book. An email can be send to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,