\Out of Bundle Data Rates"excuse for high billing"""

I have reported very high accounts on my contract and have registered two complaints with the customer service dept. Every time I speak there is another person from customer services on the line and since end July 2015 had no feedback or any report on what is happening. The promise is of feedback within 21 days. In the meantime the billed amounts just gets deducted monthly. Payments went from less than R600.00 to more than R4000.00 and R2000.00 monthly since then.<br> I also received a sms telling me roaming had been activated as per my request. I did not request this and was told somebody using my ID have activated this on 20 July 2015. What is going on at MTN?<br> I do not have mail, Facebook or browse on the web. Everything else has been deleted from my phone to minimise costs.<br> <br> I also had a 3G card that I wanted to convert to a \Pay as you Go"as soon as the contract period expired. I had to phone twice to get this done and the last person that finally responded"