1 reviews | Active since Sept 2013
OUT OF BUNDLE DATA RATES
I recently made the mistake of taking a 3G contract from MTN for 2 Gig data bundle a month for my secretary. I wrongfully assumed that once she used up the 2 gig the Internet connection will be lost until I purchase more data bundle. Wrong! In March MTN deducted R2444 from my account. In April another R2451. When I phoned MTN today I was informed that it was for my 3G out of bundle costs and that R3500 was pending for this month. With absolutely no warning that my data bundle was finished this despicable company assumes the right to take R2500 odd out of my account for the additional 2 or 3 gig my secretary used. <br> On surfing the net I found the following: <br> MTN SA marketing chief Larry Annetts says MTN is not legally obliged to warn customers when they reach their end of bundle, \but MTN does notify its customers in the interest of providing them with a seamless customer experience".<br> *******! Not a single notification or warning. Disappointing is inadequate to describe my opinion of this lying and ********* company. MTN you are despicable. Mr. Larry Annetts you will never whitewash your true colours. You should be ashamed of yourselves.<br> """
Good day Donald,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your account has been handed over to the Legal department, I have requested that they urgently revert back to you regarding your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Donald,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your account has been handed over to the Legal department, I have requested that they urgently revert back to you regarding your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
