1 reviews | Active since Mar 2012
Out of bundle Data charge
<p>I was charged R659 extra on my contract for 5.7gb out of bundle data used. This is not possible. I have used only 4.63Gb since the beginning of June. So how is this possible? Please provide proof of this. It is not fair that I get charged for out of bundle for data I never used.</p> <p> </p> <p>Ross Miller</p>
Good Day Mr Ross Miller,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your invoices are not running from the beginning of the month but from the 14th of each month. This means that your total usage is calculated from the 14 May 2016 to 13 June 2016.
We have emailed you the Network report with all the usage from the 14 May 2016 to the 13 June 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Mr Ross Miller,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your invoices are not running from the beginning of the month but from the 14th of each month. This means that your total usage is calculated from the 14 May 2016 to 13 June 2016.
We have emailed you the Network report with all the usage from the 14 May 2016 to the 13 June 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,