1 reviews | Active since Apr 2016
Out of bundle data being charged
<p>I do not use my mobile data (switch off) as I have WiFi router at home however I am being charged out of bundle rates for small amounts of data. How can I be charged for data when mobile data is switch off ???????</p> <p>I have been into the MTN shop and no-one can explain!!!</p> <p> </p> <p>Is this a charge made to all pay as you go customers?</p>
Good day Rosalind
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please advise when when you were charged out of bundle rates? (date, time)
We would like to check on our side also please forward the number in question in a private message.
Regards,
MTN SA
Good day Rosalind
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please advise when when you were charged out of bundle rates? (date, time)
We would like to check on our side also please forward the number in question in a private message.
Regards,
MTN SA