DB
Donald B

1 reviews | Active since Sept 2013

23 Nov 2015, 16:15

Out of bundle data

I signed a 2 gig data bundle contract for +/-R150 per month. I assumed that when the 2 gig runs out I would have to wait for the next month. When large unexplained amounts started disappearing out of my account I found that Mtn had debited my account to cover out of bundle data costs. HOW is it possible that for the same product I paid R75 for, Mtn can hike the price to R2000.00 in a microsecond???<br> <br> Over R2 500 for 2 months and R3 500.00 I managed to stop. I immediately informed Mtn that I am not paying the R3 500.00 and am prepared to defend the matter in court. The next thing I receive an email demanding R6600.00 from their lawyers. Followed by a daily email with the amount increasing at R10 per day. <br> <br> This despicable company needs a class action suite to stop its abuse of ordinary south Africans. Please email me at [Email Removed] if you are interested in joining a class action.

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Nov 2015, 14:54
Official
Hello DABB1980,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note your number was on an open package not top up, any usage over and above the monthly subscriptions are charged to the account.Should you require additional information feel free to contact us .

Regards
Rosetta
REQ:***


Best regards,