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Carol C
1 reviews | Active since Oct 2019
08 Oct 2019, 11:52
Out-Of-Bundle Billing
Every time my data runs out, MTN just switches to my airtime and then use my airtime for internet usage, I have not opted in for this option. Reported this yesterday spoke to a girl by the name of Carol, who rudely told me that "Mam, it is obvious, once your data runs out, your airtime will be used for internet usage" I then spoke to the teamleader who was able to refund me, but this is still happening... Not sure if this will be resolved, but well.....
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Carol C's updateReviewer Update
09 Oct 2019, 12:07Hi Alice, I just called your call center now again, and the agent (Thandisile - I think) advised that I should not recharge until this was resolved, advised it will take 3 - 4 business days and then hung up,,,, very rude I must say, so how long will this take?
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Carol C's update09 Oct 2019, 12:07
Reviewer Update
Hi Alice, I just called your call center now again, and the agent (Thandisile - I think) advised that I should not recharge until this was resolved, advised it will take 3 - 4 business days and then hung up,,,, very rude I must say, so how long will this take?