AT
Alexander T
1 reviews | Active since May 2015
12 May 2015, 11:59
Out of Bundle Billed
I was out of the country in December 2014, I activated my roaming to smses and calls to receive them and make them. Every time I used the phone, I saw my airtime was used and not my \minutes"or \""free smses\"". I was billed an extra R407.00 on my account for Roaming Rates. My account was suspended in March"
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 15:04Hello frikkifrik,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you
Kagiso
REQ:***
MTN South Africa's reply13 May 2015, 15:04
Official
Hello frikkifrik,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you
Kagiso
REQ:***