JC
John C
1 reviews | Active since Dec 2013
21 Jan 2016, 15:51
Out of bundle
I requested MTN to stop sending me 'You are depleting out of bundle data'<br> They rep**** wanting the following details:<br> ID Number<br> Mobile number<br> Name and surname<br> My MTN PIN<br> My bank details<br> <br> I told them to just stop the messages as I found it to be intrusive and annoying<br> I further told them that my ID, PIN, banking details was none of their concern, and that my name and contact details were on my e-mail signature<br> <br> It has been almost a week and I have not heard from them again, but am still receiving these annoying messages
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MTN South Africa's replyOfficial
21 Jan 2016, 17:10Hello john.coetzer,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that the reason you are requested for all these confidential information is because we need to do security verifications before we action anything on your number. This is to protect our clients and not to irritate them.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that the reason you are requested for all these confidential information is because we need to do security verifications before we action anything on your number. This is to protect our clients and not to irritate them.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply21 Jan 2016, 17:10
Official
Hello john.coetzer,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that the reason you are requested for all these confidential information is because we need to do security verifications before we action anything on your number. This is to protect our clients and not to irritate them.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that the reason you are requested for all these confidential information is because we need to do security verifications before we action anything on your number. This is to protect our clients and not to irritate them.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***