OTP pin *****

Literally having the most traumatic time trying to get help from MTN, the staff at their call centre are definitely not well trained or equipped to assist in any way except to make empty promises or hang up. My phone was hacked and my cellphone is now on SMS roaming which means that I cannot make or receive calls. I am just being transferred from department to department by staff who do not know how to assist. I am being given reference numbers that are pointless and when I quote them the staff tell me that they request is cancelled. How difficult is it for a big company to solve this yet it took a *****ster a matter of seconds to do what he needed. I most definitely do not recommend MTN unless you enjoy punishment and trauma. This is like dealing with a government agency because there's no accountability. When I ask to speak to someone in authority or a manager I am advised that they do not deal with customers. This now the 3rd day. Each consultant promises me that my query will be solved but each time I call there's absolutely no progress. MTN you you even care. So disappointed, I use this number for work as well and I am being negatively affected yet there's no accountability from MTN. No feedback nothing. MTN do better. Instead of spending money on expensive as campaigns rather fix your terrible call centre.