Original problem still not resolved.

Hi Alice,<br> <br> Thank you for the feedback and the refund. I still want to speak to a proper manager at MTN Direct, not to a supervisor or call agent. I want the phone at the rate when I submit my request on MTN Directs website for an upgrade. This is now outstanding until 5 Feb 2016 and I still don't have a phone. In the meantime my current phone got damaged and if it wasn't for Thandeka, then I would have had my new phone now.<br> <br> Regards, Hannes<br> <br> <br> Hello HP1000,<br> <br> Thank you for your post.<br> <br> We sincerely apologize for any inconvenience you may have experienced with our service.<br> <br> Kindly be advised that the previous upgrade done has been cancelled and the term date has been reversed back to 2016-02-18.<br> <br> The credit for R160.00 will be passed for the difference in subscription.<br> <br> The request has been sent to the MTN Direct Supervisors to contact and assist you with feedback.<br> <br> Kind Regards,<br> <br> Alice van der Merwe<br> <br> ***