Ordered my phone 7 weeks ago and STILL WAITING!

As of the 1st of April my contract was due for an upgrade so I took the initiative to go in the FIRST WEEK OF MARCH and asked one consultant (Indian male, thin, star tattoos all over his arms) to order a Samsung Galaxy tablet 4 7.0 so that it will be here on the 1st of April, (And seeing as my mother who is also due for an upgrade on the 1st, ordered her phone the week before, i said i would do the same). He gave me some forms to fill and took my number and that was the last I ever heard from the consultant or my tablet.<br> <br> I came back on the 1st. My mother received her phone, and I was told to wait another week. I understood and decided to come in today as there was a lot of holidays, so delivery would be delayed. And guess what? Still no tablet! <br> <br> I insisted on seeing my form, no one could find it- which can only tell me MY ORDER WAS NEVER PLACED. When i confronted a new consultant about this she just said that head office takes time to send certain phones and that i should rather order another phone. (And wait another 7 weeks)<br> <br> Why do you advertise it in the first place if there's problems. I am so disappointed as i set my heart on a tablet just to be told to take something else