Ordered a new phone & it never came, Staff are avoiding me and I'm getting no feedback

Hello,

I walked into MTN Ferndale two months ago, app**** and was approved for a contract. Asked for a specific colour iPhone which they ordered from another store.

The consultant first gave me the wrong information on switching my account to MTN so I missed the coded message sent from my provider and am still stuck with them during loadshedding with very bad signal.

I was returning to the store weekly on the weekends to see if the phone had arrived and the clerk seemed irritated that I kept popping in. A month later, the person I dealt with was not there and I was told the phone was never ordered.

A week later a manger told me the phone was ordered but must have been sold and there was nothing they could do. I said they needed to figure something out, A week later still no one had called me, I called again and asked for the area manger to call me. The are manager has done no such thing and its two weeks later.

Please can someone explain to me why I sign up for a 2 year contract and receive such lax and pathetic service? When will I get a call and when will this be sorted out!?

Will someone do me the common courtesy of giving me and update and a way forward please?

In future I’d prefer to deal with one of the stores at Cresta, as I’ve completely lost confidence in the competence of the Ferndale on Republics abilities, I won’t be surprised if that store closes its doors soon if this is their standard of service.

Thank you,