OR Tambo Mtn

I can't express how disappointed I am in the level of disrespect and condescending attitude I received from a so-called "manager".

its really sad that an individual was put in place to represent a big company such as MTN and yet they go and ***** the company's image like this.

I took my phone in for a warrant assessment in February this year and I was "assisted" by a guy named Buti who was very much not attentive to detail. I was told that it would take 6 weeks. Fast forward I then received a call from Tech who is supposedly a manager, he was very understanding and seemed willing to assist me.

I received a call from Tech on the 26 of April 2022 advising that my phone was brought back because of my password, I then suggested sending him a whatsapp message with my password so he can confirm if it's correct or not. a message was sent and he blue ticked me, even after asking him if it was correct.

On the 5th of May I made contact with him again and he did not answer instead he sent a message saying: "he will call me right back" which he never did. On the 6th of May I took it upon myself to contact him again on ***. I spent 3min on a call being disrespected by a whole "manager" and him arguing with me, when I was trying to put my point across and my concerns as a customer. this person, who is supposedly a manager, was yawning ( I can't express it in writing, that was not a yawn but for a lack of a better word I will use the word yawn.) he raised his voice at me unprovoked need I mention it, he can't talking over me when I was trying to communicate my frustration with the level of service I'm receiving from them. he legit put words in my mouth, to top it off to show he didn't care nor respected me as a customer he talked someone while on the line with me, not even asking me to excuse him.

This is a manager who's supposed to have customer service qualities. If he's treating me like this I can't imagine how he is handling other customer queries/ complaints.

I will not be bul**** nor intimidated and disrespected for wanting assistance and clarity. I have been without a phone for over 2 months now and this Tech guy and his colleague Buthi always have different stories when they call me. I don't want to be dealing with them anymore. I was someone superior to them to please be in contact with me.

OH BEFORE I FORGET, DON'T EVEN ASK ME ABOUT A REFERENCE NUMBER BECAUSE I WAS NEVER PROVIDED WITH ONE. ALL BUTI GAVE ME WAS HIS NAME AND CONTACT NUMBER.

I CAN'T EMPHASISE THE DISRESPECT AND CONDENCENDING ATTITUDE I GOT TODAY. I am SHOOK to say the least.

To date this matter has not been resolved. Instead my emails are being ignored and I’m still getting attitude from this guy!!! I’m really frustrated by this whole thing!!!