JV
Johan V
1 reviews | Active since Feb 2010
13 Jul 2020, 09:12
Opting out of MTN SPAM SMS's does not work!
I'm a prepaid customer who receives unsolicited, SPAM SMS messages from MTN almost on a daily basis. I noticed these messages lately have an "Dial *135# to Opt-out" at the end.
Using that option takes one to a "Change Consent Settings" where in turn one can then Opt out of four categories namely Competitions, Promotions, Personalised Offers & Direct Marketing.
I Opted out of each of those and every time got a confirmation at the end "MTN will no longer be sending you ........"
Lo and behold, after doing that, instead of these MTN SPAM messages stopping, it appeared to have triggered an avalanche of these SPAM messages!
Please MTN - it's clear your Opt-out mechanism does not work. Please stop sending me SPAM SMS's!
Helpful (0)
Replies (2)0
Replies (2)JV
Johan V's updateReviewer Update
13 Jul 2020, 09:57Dear Alice - thank you for the reply. Your suggestion of:
*136#
4 - Opt out
4 - Notifications
1 -Yes
does not work! The first option 4 shows "My MTN Offers" NOT "Opt out". Event selecting number 4 just brings up 6 items ranging from MTN EverydayGigs etc.
does not work! The first option 4 shows "My MTN Offers" NOT "Opt out". Event selecting number 4 just brings up 6 items ranging from MTN EverydayGigs etc.
JV
Johan V's update13 Jul 2020, 09:57
Reviewer Update
Dear Alice - thank you for the reply. Your suggestion of:
*136#
4 - Opt out
4 - Notifications
1 -Yes
does not work! The first option 4 shows "My MTN Offers" NOT "Opt out". Event selecting number 4 just brings up 6 items ranging from MTN EverydayGigs etc.
does not work! The first option 4 shows "My MTN Offers" NOT "Opt out". Event selecting number 4 just brings up 6 items ranging from MTN EverydayGigs etc.
JV
Johan V's updateReviewer Update
27 Jul 2020, 15:35I'm still at a loss why you persist with Private replies? Surely your broad customer base can benefit from this is all is Public?
Published today courtesy of MyBroadband:
Published today courtesy of MyBroadband:
"Several MTN subscribers recently complained to MyBroadband that they receive a flood of SMS spam from the mobile network and that it appears to be impossible to unsubscribe from it.
MyBroadband’s own investigation revealed that using MTN’s *135# USSD menu to unsubscribe from marketing messages did not work. MTN appears to have subsequently fixed the issue.
“In recent weeks we have witnessed an increase of ‘opt-out messages’ queries from our customers, particularly from our mobile money services,” the executive for corporate affairs at MTN South Africa, Jacqui O’Sullivan, told MyBroadband.
“The majority of queries are from customers that have reported that they are receiving an influx of MoMo marketing messages.”
Following MyBroadband’s enquiry regarding the problem subscribers were having with unsubscribing from marketing messages, MTN said it found two main causes of the issue.
“Upon our investigation, we have established that the USSD *135# opt-out functionality does not reflect immediately across all the various MTN databases which leads to some customers getting a delayed opt-out status,” O’Sullivan stated.
“Furthermore, we have noted that some customers do opt-out of marketing services but not competitions or personalised offers which sees them continuing to receive related content.”
JV
Johan V's update27 Jul 2020, 15:35
Reviewer Update
I'm still at a loss why you persist with Private replies? Surely your broad customer base can benefit from this is all is Public?
Published today courtesy of MyBroadband:
Published today courtesy of MyBroadband:
"Several MTN subscribers recently complained to MyBroadband that they receive a flood of SMS spam from the mobile network and that it appears to be impossible to unsubscribe from it.
MyBroadband’s own investigation revealed that using MTN’s *135# USSD menu to unsubscribe from marketing messages did not work. MTN appears to have subsequently fixed the issue.
“In recent weeks we have witnessed an increase of ‘opt-out messages’ queries from our customers, particularly from our mobile money services,” the executive for corporate affairs at MTN South Africa, Jacqui O’Sullivan, told MyBroadband.
“The majority of queries are from customers that have reported that they are receiving an influx of MoMo marketing messages.”
Following MyBroadband’s enquiry regarding the problem subscribers were having with unsubscribing from marketing messages, MTN said it found two main causes of the issue.
“Upon our investigation, we have established that the USSD *135# opt-out functionality does not reflect immediately across all the various MTN databases which leads to some customers getting a delayed opt-out status,” O’Sullivan stated.
“Furthermore, we have noted that some customers do opt-out of marketing services but not competitions or personalised offers which sees them continuing to receive related content.”