1 reviews | Active since Jul 2011
Opt Out Option Repeatedly Dishonoured
I recently ported my contract from Altec Autopage to MTN. I signed a new contract with MTN at the beginning of September. I selected NOT to receive marketing. Since then I have received FOURTEEN marketing messages three of which were on the same day! Only the last four of those contained an opt out option which I used. I received confirmation that I had been removed from their marketing list each time only to get more marketing within 24 to 48 hours thereof. I sent them facebook notifications and requests for removal as well as emails all of which saw me assured by staff that I had been removed. Still getting spammed. Today I got an sms saying my data bundle expires in 48 hours. What data bundle?! I never bought one and don't want one. I am unemployed so could not buy such a thing even if I wanted it. My contract, paid by my spouse, contains data and I am linked to his package should I run over. MTN seems incapable of solving this issue and they text from an unblockable number so I can't even add their number to my spam list which is automatically rejected. I am an MTN customer of 15 years now and very disappointed in this poor service!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and we pick up the number as a prepaid number. Please dial the number * 130*603# to opt out of promotional messages.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and we pick up the number as a prepaid number. Please dial the number * 130*603# to opt out of promotional messages.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
