Openveiw - OVOD -MTN

We have been on vacation and I subscribed to the Openveiw service EVOD being administered by MTN. - What a disaster. Some programs just say "not available" I believe Openveiw made a mistake to shop this service out to EVOD - MTN. I send a LOT of feedback but after 14 days have not had a reply. I start describing the EVOD admin "idiots" simply they want to verify the SAME device every evening - well no reply. It is really a useless facility. Johan de Wet