Opened a contract without my consent

Dear MTN Customer Service,

I am writing this email filled with outrage and disbelief regarding a serious incident that has occurred involving one of the agents from your external sales call centre namely international call group (ICG). I have recently discovered that my personal details were misused by this agent in an attempt to commit ***** against me and gain unauthorized access to my bank account.

This is completely unacceptable! I trusted MTN with my information and to see it being used in this manner is infuriating. How can your organization allow such breaches of trust and security to happen? I demand immediate action to investigate this situation and to ensure that adequate measures are taken to safeguard customers’ personal information in the future.

I expect a prompt and thorough response detailing what steps will be taken to rectify this issue and how you plan to prevent similar occurrences. Please understand that this is not just a casual complaint; it involves my financial safety and well-being.

I look forward to your immediate attention to this matter.

Sincerely,