1 reviews | Active since Apr 2015
Open Letter To MTN
I cannot begin to express my dissatisfaction and anger at the countless days that I have been inconvenienced by MTN's pathetic service and unreliably **** network coverage :( for many years now one had to deal with the fact that MTN's 3G cellphone network is probably the worst of all the other cellphone service providers, even in the most urban areas of Joburg's northern suburbs like Fourways, where I reside.<br> <br> I have raised this coverage issue up before through MTN's Twitter account and all you get from them (if you lucky), is that you need to complete a questionnaire form that requires a lot of information about who you are, who you live with and how many people are affected and so forth... Who the hell pays me to do their survey, shouldn't they have systems in place to monitor capacity and availability of their towers?It looks like their towers are struggling to meet the increasing connectivity demand, they are just short of introducing coverage LoadShedding.<br> <br> It is a sad and unfair situation that we as consumers are being sold services that we don't have guarantee on... Cont!!
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that the reason for the template is for the Network team to assess the area to ensure that the appropriate measures are taken to address the problem. Please refill and resend to *** so that the relevant coverage technician can be dispatched to your area.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset
Alternatively you may contact the hub on *** weekdays only from 8-5pm.This number is Toll free from a MTN sim card.
Regards,
Nomonde.
REQ:***
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that the reason for the template is for the Network team to assess the area to ensure that the appropriate measures are taken to address the problem. Please refill and resend to *** so that the relevant coverage technician can be dispatched to your area.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset
Alternatively you may contact the hub on *** weekdays only from 8-5pm.This number is Toll free from a MTN sim card.
Regards,
Nomonde.
REQ:***