Open for Business...

I recently app**** for a business cellphone contract from Vodacom In Vincent Park Shopping Centre, East London only to be told (three weeks later) that I did not "meet Vodacom's criteria". I app**** for the Huawei Mate 20 PRO and I had to go into the store on a regular basis as the consultant only ever phoned me twice throughout the process to 'update' me and tell me that she was arguing my case as the account had been approved BUT only for a J7 March Prime or similar. I thought I would give MTN in Beacon Bay Shopping Centre, East London a try as the shopping centre is not as busy. I walked in and was greeted by a consultant and advised that I would be attended to shortly. This consultant, Naemirah, provided me with the requirements necessary to apply for the contract as well as providing me with her mobile number so that I was able to call ahead and advise I was on my way so she could make herself available for me. This happened on Tuesday, 19 March 2019. Friday, 22 March 2019 morning at 09:00 I delivered the required documents to Naemirah and she advised that when I returned she would have all the paperwork ready for signature. Upon returning to the store she was busy with other clients and after waiting for not more than 10 minutes she asked them if they would mind me signing the paperwork as their requirements would take a bit longer. Paperwork was done and Naemirah then called me at 17:40 that Friday to adivse the contract had been approved and when would I like to collect my new Huawei Mate 20 PRO. I had the opportunity to observe her interaction with various customers and she conducted herself with pride, treated everyone equally and respectfully. In a society where you are lucky if the shop assistant acknowledges your existence, this women impressed me with the quality of her service, as a result I am now a more loyal MTN customer and she should be commended on doing her duty over and above!