XH
Xavier H
1 reviews | Active since Jun 2015
02 Jun 2015, 23:02
OPEN CONTRACT SHOULD HAVE A 1c LIMIT
I HAVE A OPEN CONTRACT WITH MTN BUT SOMEONE ELSE HAS THE SIM AND SHOULD NOT BE USING IT AND I WANT THIS REPORTED AS ***** AND I NOW HAVE A SECOND BILL OF R700 WHICH I CANNOT PAY AND I NEED HELP AND I TOLD THE PERSON TO PAY THAT BILL AND THUS FAR I HAVE SPOKEN TO 4 ADVISORS AT MTN ZEVENWACHT AND THEY SAID I WOULD RECEIVE A AN ITEMISED BILL SHOWING THIS TO THE PERSON WHO HAS MY SIM WHEN I SPOKE TO NADINE STANLEY ON THE 26.05.2015 BUT I HAVE NOT RECEIVED THIS YET AND IM UNHAPPY AND WORRIED THAT THE PERSON IS PUTTING ME IN DEBT I CANNOT RECOVER FROM !
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 12:07Hello Xavier.Hesqua,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that when you take a contract you are liable for the bill. MTN cannot interfere in a personal arrangement. You have an option to do a sim swap and have your number back or suspend the sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that when you take a contract you are liable for the bill. MTN cannot interfere in a personal arrangement. You have an option to do a sim swap and have your number back or suspend the sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***
MTN South Africa's reply15 Jun 2015, 12:07
Official
Hello Xavier.Hesqua,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that when you take a contract you are liable for the bill. MTN cannot interfere in a personal arrangement. You have an option to do a sim swap and have your number back or suspend the sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that when you take a contract you are liable for the bill. MTN cannot interfere in a personal arrangement. You have an option to do a sim swap and have your number back or suspend the sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***