ONLY WAY TO GET RESPONSE IS HELLO PETER

Hi, seems the only way to get through to Mtn these days is through the Hello Peter website. been trying for a while a to get through AGAIN to your legal department number, to the normal call center number with no luck. Mtn has even changed the call center options on the phone so you can't even go through the 1st stage of options given, no option to speak to an operator at all. I enter my number as requested and the message is that my number is invalid. I am quite certain that after 11 years with the network I would know my number off by heart by now but hey, clearly it does not exist on your contract list. Saw your response on payment and I paid again, almost a similar amount to what was requested by Mtn via SMS. Is it possible to now maybe get my business line open? Any chance? Or maybe confirmation from Mtn saying I can migrate to another network and I would really really oblige.