JE
Jacques E

1 reviews | Active since Aug 2009

28 Apr 2015, 09:50

Only robots working at MTN?

Shocking patethic service!! I am beginning to think that there are only robots working at MTN. You call the 808 call centre number and are treated with the same automated voice telling you that there are high call volumes before you get disconnected. Then you send an e-mail and only get an automated response saying they will get back to you..whatever!!! Well done MTN!! You have found the loophole in customer service. No human being on the other side to feel the frustration and pain you cause. <br> <br> Sadly I can't even speak to a human being to end my relationship with your company. The only resort I have left is to approach ICASA for assistance.<br> <br> Shame on you R2D2 !!

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2015, 15:42
Official
Hello jacquese,

Thank you for taking my call, as discussed please find the reference number below:-

Regards,
Nomonde.
REQ:***

Best regards,