1 reviews | Active since May 2016

08 Feb 2017, 11:48

Only MTN can breach a contract like this!

<p>I haver to say I am not surprised, I regret taking another mobile phone with MTN.</p> <p>The phone is supposed to be R199.00 X 24 however I keep getting incorrect charges due to a skipped payment in December 2016. My debit order has never been the same. The pathetic call centre says they cannot tell how much is the correct monthly fee. I will review my contract and MTn will pay. I regret continuing my services with this organization.</p>

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Replies (1)
's update09 Feb 2017, 08:02
Reviewer Update

Goo day, I never received any of this broadband, hence you see the correct measure of crediting the excess invoiced. However, I need to know why and who activated this service. If I was billed extra before i expect a refund in full. It is despicable to assume that the query is resolved before we find out the reasons why there query commenced. I expect feedback today by 09:00. Faiulre thereof will result in the matter being sent back to Mteto Nyati and Jay Govender. I have failed to comprehend why the call centre cannot provide details of the contract regarding my monthly service fee. For such a big organization this is treacherous. My inference is that had I not reviewd my debit order I would be feeding the MTN repository. Awaiting your prompt response.