Only an auto response for MTN - but no action

After placing my report on Hello Peter, I only received an auto response form Ayanda at MTN.<br> That was on the 06/05/2015. REQ***.<br> On the 07/05/2015 I send an e-mail to the MTN Customer Care.<br> And MTN response: an automated response stating that they will resolve your query or give you feedback within 5 business days.<br> Bringing us too today the 21/05/2015.<br> NOTHING...NO RESPONSE...ABSOLUTELY NOTHING.<br> <br> Please anybody at MTN that can and want to assist me?????<br>