Online Upgrades Do NOT work

Item: MTN South Africa
Rating: 1
Author: Dirk N

App**** for an upgrade online. Got confirmation by email. Waited two weeks and queried progress. Vodacom delivers phones within a week! Only told that I have app**** for an upgrade. Waited another week and called to cancel. Told there was no upgrade and that it was cancelled. Attempted upgrade through a service provider this weekend. The previous upgrade still in progress and they are blocked.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

18 Jun 2019, 10:14

Good day Dirk
Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter. We have sent it to the online team management to advise. They will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst

Best regards,

MTN South Africa's reply18 Jun 2019, 10:14

Official

Best regards,

Dirk N's updateReviewer Update

18 Jun 2019, 16:02

Received a call-back. Problem solved. Thank you.

Dirk N's update18 Jun 2019, 16:02

Reviewer Update

Received a call-back. Problem solved. Thank you.