Hellopeter
Share Your Experience
CV
Charlene V

1 reviews | Active since Jul 2019

03 Jul 2019, 11:17

Online Upgrade no response

On the 10th of June 2019, i did an online upgrade, as of to day, i have had not response back from MTN. When trying to call nobody is able to help as they say the online team needs to contact me. Please advise as to when a response will be received. I have been with MTN for over 20 yrs and this is the service as person receive. My contract is due to expire, think i am going to cancel it.

0
Replies (2)
MTN South Africa
MTN South Africa's reply04 Jul 2019, 11:56
Official
 Good day Charlene  Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. 

I have escalated your complaint to our Online team for investigation using the ref number provided. They will investigate and provide feedback asap.  If you are unable to wait for a resolution from the online team I can get a Sales Consultant to contact, you asap please advise.  Warm regards 
 Roanne Complaints Management Team  

Best regards,

MTN South Africa
MTN South Africa's reply09 Jul 2019, 09:17
Official
Hi Charlene, 

I have been trying to contact you over the last 2 days and im only getting your voicemail service.

Please advise if i need to get a consultant to call you for the contract.

Thanks
Roanne

Best regards,