Online Upgrade = False Adverti*****t

I opted to do the online upgrade option a week ago today.

The chosen option was to take the Samsung A24 with included Galaxy Smar****ch and Galaxy buds live.

The process was smooth, and delivery confirmation was received via email. All went well at this stage.

On Thursday DSV delivered my device, and surprise, the watch & buds were not included. I contacted the call centre, and let's just say after hours on the phone, I was told that the online store was known to deliver the wrong products etc. I was eventually told to visit a store.

I visited the store on Saturday and the person there straight up told me I should not have used the online store, as they (at the branch), frequently have to deal with customers face to face that were frustrated with the online store.

Long story short, I am not able to get the added accessories unless I get ANOTHER contract. To add insult to injury, the contract amount shown on the website is not the amount I will have to pay monthly, I need to pay an additional R30 p/m. So, not just did I not get what was advertised, I now have to pay R30 more per month for this contract. I don't normally make a big fuss of things like this, but I will certainly take this to the ombudsman.

I hope many MTN customers can read this and AVOID the online store at any cost.