Online Store Nightmare

Item: MTN South Africa
Rating: 1
Author: Gwyneth B

I app**** for an additional contract online on 15/08/2017, was contacted by a super-helpful, friendly agent - Lindiwe Ntuli, went through all the necessary details etc. Confirmation sms was received same day confirming successful application & that Courier company would be in contact to arrange delivery...nothing since...from anybody...despite me emailing Lindiwe to (politely) ask what was going on. Nice one MTN.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

05 Sept 2017, 18:16

Thank you for your post,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Complaints Management Team
Reference Number: ***6

Best regards,

MTN South Africa's reply05 Sept 2017, 18:16

Official

Thank you for your post,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

mike

Complaints Management Team
Reference Number: ***6

Best regards,

Gwyneth B's updateReviewer Update

08 Sept 2017, 15:16

Thank you - it appeared that this whole debacle was due to outdated contact details. All has been sorted & I had my phone delivered within 24hours of the change in details. Thank you:)

Gwyneth B's update08 Sept 2017, 15:16

Reviewer Update

Thank you - it appeared that this whole debacle was due to outdated contact details. All has been sorted & I had my phone delivered within 24hours of the change in details. Thank you:)