1 reviews | Active since Jul 2011
ONLINE SHOP - TERRIBLE EXPERIENCE
11/04/2015 I went online and ordered a tablet as an add on to my existing contract. That same day I received an email from MTN that my order is currently being processed. On 13/04/2015 I again contact MTN to find out the progress of my order, only to be told there is nothing on system, I must first register online and then order. So with registration complete and order done, I again Received an email from MTN stating my order is being processed. The Following day again I contacted MTN. Only to be told this time I need to change the status of my account. # hours down the line Mr Moodley contacted me and we completed my order via telephone. Friday 17/04/2015 , I again phoned MTN to track progress, only to be told me order was not yet completed, a message was sent to Mr. Moodley to contact me. I received a call and Mr. Moodley assured me that my tablet would be delivered either 21 or 22 April. We'll today I contacted MTN again to track delivery. Again I was told the contract is not complete. I was informed that Mr. Moodley would contact me. Three hours down the line - no call - so I called again, only to be told again Mr. Moodley will call. 2 weeks for order!!! TERRIBLE
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused.
It was certainly not our intention to dissatisfy you.
This matter has been escalated to the store's regional management team for urgent attention. You will be advised of the outcome.
Kind Regards,
Samuel Xulu
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience this may have caused.
It was certainly not our intention to dissatisfy you.
This matter has been escalated to the store's regional management team for urgent attention. You will be advised of the outcome.
Kind Regards,
Samuel Xulu
REQ:***
