1 reviews | Active since Mar 2009
Online Shop order, no response in a week
<p>I've app**** for an upgrade via the MTN Online Shop.</p> <p>Instantly got my reference number via email - ********** 3 saying "One of our dedicated agents will contact you to complete your application".</p> <p>It is now a week later, but your staff have not been that dedicated. Why even have this online service when it is faster to walk into a shop and out with a phone.</p> <p> </p> <p>This is a little bit rediculous, since 2 days after applying I also tried contacting the Online Shop Support, saying that no one has contacted me, and all I got was Ticket#: ********** 2.</p> <p> </p> <p> </p>
I actually got called right after I left this review, and got helped.
I actually got called right after I left this review, and got helped.
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred
Please be advised that the matter has been sorted now.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Makhanani
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred
Please be advised that the matter has been sorted now.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Makhanani
REQ:***