Online Shop.

Good Morning: A few weeks ago I upgraded my contract via your online shop. When I received the phone, it did not work. I went to the Greenstone Branch on the 14th November, they took back the phone and sent it back to the 'warehouse'. I confirmed with the branch manager that the phone was sent back. All I would like to do is receive another phone, with the same contract, but I cannot do it until the 'warehouse' have verified that they have received the phone back. I was told that it would take between 48 and 72 hours. It been almost two weeks. Since last week Monday, the answer that I am being given is: “The Retentions Supervisor is currently liaising with our warehouse to confirm proof of collection” My reference nu is: *** Please attend to this!!!!!! Regards Warren.