Online sales service horrible and made worse by use of 3rd party

Your online sales is **** and there are many reviews on Hello Peter that inform you of this. The fact that you have made little to no changes shows that you do not care about customer service. Why must a customer be the one to constantly follow up on what is happening with the order, a simple SMS or email is not too much to ask for. Furthermore why do you or Mondo make changes without informing the customer that changes were made. There is an accountability issue at your company because a customer cannot get a straight answer because both you and Mondo say it is the other party who is responsible. Why do you even use them if they cannot provide appropriate feedback to customers. It is very appalling to say the least.

As a company you should have a vested interest in ensuring the a customer's online sales experience is a good one because that is the direction the world is moving in. You may see it as a few customers for now but those things stack up and eventually no one will see value in ordering a product from you.

Good luck for the future.