Online sales agents are ******

Your online sales agents are ****** who don't care to follow up on customers,even when calling them back to lay compliant they never follow up on it, I took a WiFi device in July paid pro rata for July & full amount for August if you must know my parcel hasn't been delivered by DSV and the date is the 12th, so why did I pay for July pro rata if I'm only going to be using the WiFi half of August, I'm never taking anything from you again for that matter I'm going to cancel this contract