KD
Kirsten D
1 reviews | Active since Mar 2009
13 Dec 2017, 13:02
Online Sales
My Lines were cut on Monday with no prior contact even after making a payment on 2 December. everybody is aware that FNB was offline for a day, hence delay in my pay reflecting and missed a debit order. as stated this was rectified. MTN has still not had the decency to respond to my mails to customer care to inform me as to why i was cut. I have also had no feedback from a online sale Ref ********** 54 which is probably affected as well by this cut off of my account. i have been a MTN customer for some time and have a few lines already and find this treatment disguising. I want a answer on ********** 230
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Replies (2)
MTN South Africa's replyOfficial
14 Dec 2017, 20:48Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have evaluated your account,the payment you made is reflecting and your lines have been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply14 Dec 2017, 20:48
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have evaluated your account,the payment you made is reflecting and your lines have been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
14 Dec 2017, 20:48Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have evaluated your account,the payment you made is reflecting and your lines have been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply14 Dec 2017, 20:48
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have evaluated your account,the payment you made is reflecting and your lines have been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,