Online qualify for upgrade but rejected in store

I went onto the [URL Removed] website on 31/03/2016 to see when I was eligible for an upgrade and I was told that I qualify as of that day for an upgrade. On 1/04/1016 I called the closest branch and inquired if they had the phones I required and gave them the contact number and they then booked the phone out for me. I had a buyer for my previous phone so I sold it and upon getting to the store they told me that I only qualify for an upgrade on 22/09/2016.<br> <br> I now do not have a phone at all as I have sold my phone under the impression that I qualify for an upgrade based on the feedback from the MTN website. I checked this a few times on the day to make sure and it was always the same. Currently the website has changed but this \glitch\" has caused me to be left without a phone. <br> <br> I am very upset and disappointed and I can see why people are moving to Cellc. I'm strongly considering it myself with their buy out options and at least then I will have a phone. "