Online order headache. Needs to be rectified asap!!

I have been passed from pillar to post with MTN online and various phone numbers for the past 10 days and I need someone to rectify my issue asap.

On the 1st December, I upgraded my contract and placed an order for a Black Friday router deal online. On the 7th December, I received the new phone but no router. This was the start of my dilemma.

As the router was a special which was expiring on the 9th December, I didn't want to lose out. I phoned customer care numerous times. The order did not show up on my account (I had app**** for it as an additional line, so it should have). I was given the number for rewards co, which is a joke as no one other then a receptionist answers those calls. You get put through and then cut off. I have been given various numbers by various consultants, all of which either being a number for something totally different or they are not able to help me.

Afraid of missing out on the deal and having no luck via the phone, I went into a store on the 9th December and did the application for the router in the store (again, no other orders showed up linked to my number).

On the 15th December, I received sms's to say my application has started, credit check approved etc. I don't need this router now, as I already have one. I have tried to call to cancel. On Tuesday evening, a consultant at customer care gave me the number for sales. I called them this morning (yesterday being a Public Holiday) and that consultant tried to revert me back to customer care.

I am VERY tired of trying to sort this out myself, so MTN needs to step up to the plate. Please cancel order reference number *** immediately!!