1 reviews | Active since Aug 2013
Online order for Supersonic Fibre
I have called ********** everyday for 20 days. Sometimes twice a day. promises and promises of a call back but nadda. Payment was made on the 23 November on the MTN online store and confirmation received of order and payment . I have not received one call back to advise me when the instillation will take place. I would like to cancel my order now and get my cash back as I really want nothing to do with MTN anymore.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the technical department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the technical department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team